We offer a 14-day return window from the date of delivery for online orders only. Items must be unused, in their original condition, with all tags and packaging intact. A 3% restocking fee applies to all returns.

Custom or engraved items are final sale and not eligible for return or cancellation once production begins.

Full details and how to start a return: View our Returns & Exchanges.

Once an order is handed to the carrier, delivery is managed by the carrier. If your tracking shows delivered but you don’t have the package:

• Check with household members, neighbors, building office, and around the property/parcel lockers.
• Allow 24–48 hours—carriers sometimes mark delivered slightly early.
• Contact the carrier (USPS) directly with your tracking number for a delivery trace.
• If you purchased Route shipping insurance at checkout, you can file a claim through Route for assistance.

We’re happy to help guide you—email info@icebyak.com with your order number.

We take package tracking and mail fraud extremely seriously. All orders ship via USPS with tracking and delivery confirmation. Once a package is marked delivered by USPS, it is considered fulfilled.

Our process if a delivered package is reported missing

1. We will immediately file an investigation with USPS to trace the delivery, including GPS scan data.
2. We will contact the buyer’s local post office to verify delivery and obtain the delivery scan location.
3. All claims of “missing packages” with confirmed delivery are reviewed for fraud and may be reported to the U.S. Postal Inspection Service if suspicious activity is suspected.

📬 Mail fraud is a federal offense (Title 18, U.S. Code, §1341) and is punishable by fines and/or imprisonment. We pursue fraudulent claims to the full extent of the law to protect our small business and honest customers.

If you believe your package was misdelivered, please contact your local post office first and also check with neighbors/around your property.

Add items to your cart and proceed to checkout. Choose Shop Pay under Express Checkout or select it in the payment section. The first installment is due at purchase; the remaining three are scheduled for 2, 4, and 6 weeks after.

• You can pay manually or set up automatic payments.
• You may pay off early with no penalties.
• After applying for Shop Pay Installments, Affirm reviews your application and emails the decision (check spam/junk).

Learn more: Shop Pay Installments overview.

Eligible orders can be split into 4 equal payments. The first payment is due at checkout. Order total must be $50–$3,000 USD (including tax, shipping, and discounts), and the shipping address must be within the United States.