Yes. Our gold jewelry is genuine 10K or 14K gold, not gold-plated or gold-filled. Check each product's description for its specific metal and construction details. Karat markings, when present, are typically found on a clasp or the inside of a ring.

Questions about a specific piece? Contact us before placing your order.

10K gold contains approximately 41.7% pure gold; 14K contains approximately 58.3%. Both are genuine gold alloys. 10K is often chosen for durability and value, while 14K has a higher gold content and may have a richer gold tone. Actual appearance and durability vary by design and alloy.

Gram weights, widths, lengths, and dimensions described as approximate may vary slightly from piece to piece because of manufacturing, sizing, and finishing. Please refer to each listing for available specifications. Contact us before ordering if a particular measurement is essential to your purchase.

We offer gold chains, pendants, bracelets, rings, earrings, and selected diamond jewelry. Popular chain styles include Cuban, rope, Figaro, Franco, box, and cable chains. Explore our men's gold chains or browse the store's collections for current availability.

We carry selected natural and lab-grown diamond jewelry. The specific type of diamond should be identified in each product listing. Contact us before ordering if you need to confirm diamond origin, treatments, characteristics, or any available grading documentation for a particular item.

Genuine gold alloys are generally resistant to rust, but soap, chemicals, chlorine, saltwater, and repeated impact can affect finishes, settings, and other components. We recommend removing jewelry before swimming, exercising, cleaning, or using harsh chemicals. Dry and store pieces carefully.

Yes, selected custom and personalized jewelry services may be available. Timelines and pricing depend on the request. Custom-made, engraved, personalized, and specifically altered pieces are generally final sale when clearly disclosed before purchase, except where required by law or where the item arrives incorrect or defective. Contact our team to discuss your project.

Yes, we offer selected jewelry suitable for Quinceañeras, including gold bracelets, rings, and pendants. Browse current collections or visit our Fort Worth showroom for assistance.

We offer free standard shipping on U.S. orders. Available shipping methods and any expedited shipping charges are shown at checkout. Tracking information is sent when your order ships. Optional package protection, if available, is separate from shipping charges and is subject to its provider's terms.

Most in-stock orders ship within approximately 1–2 business days, Monday through Friday, excluding U.S. holidays. Ring resizing, engraving, special orders, and other customization may require longer. Processing and carrier transit times are separate. If we cannot meet an applicable promised shipment timeframe, we will provide the notices and options required by law.

No. Expedited shipping affects the delivery service after an order is ready to ship; it does not necessarily shorten resizing, engraving, special-order, or processing time. Please contact us before ordering if you have a firm deadline.

Email info@icebyak.com with your order number immediately. We will try to help before shipment, but changes are not guaranteed once fulfillment has started or the carrier has accepted the package. Customers are responsible for entering a complete and accurate address, including apartment or unit numbers.

Once the package is returned and inspected, we will review the reason and the available next steps. Reshipping to a verified address may require additional payment for shipping or carrier charges if the return resulted from an incorrect customer-provided address, refusal of delivery, or failure to collect the package. If you decline reshipment, any available refund is subject to the item's return eligibility, properly disclosed charges, and applicable law.

First, check the tracking information, your delivery area, building management, parcel lockers, and household members. Then contact the shipping carrier directly with your tracking number to request a delivery investigation. If you purchased Route protection and the shipment is eligible, follow Route's claim process. ICEBYAK cannot control carrier operations or guarantee recovery of missing packages; however, we can provide order or shipment documentation when needed, and applicable legal rights remain in effect.

We strongly encourage customers to review optional Route Package Protection at checkout for additional protection where their purchase is eligible. Coverage, value limits, exclusions, and claim deadlines are determined by Route's terms. Some jewelry, precious-metal, and precious-stone shipments may be excluded unless specifically covered. Review the coverage applicable to your order before purchasing. If you decline Route, contact the carrier first regarding tracking or delivery concerns; declining optional protection does not waive rights provided by law.

Some orders may require signature confirmation or other delivery verification for security. Any applicable requirements will depend on the order and shipping method. Please monitor tracking and make arrangements to receive your package.

We recommend ordering early. Any published holiday order-by dates apply only to eligible products and destinations and are estimates unless expressly guaranteed. Resized, personalized, custom, and special-order jewelry may require additional time. Expedited shipping does not eliminate production time.

Voluntary cancellation requests must be submitted within 12 hours of placing the order by emailing info@icebyak.com with your order number. Approval is not guaranteed and generally is unavailable once the order has shipped, entered fulfillment, or begun sizing, engraving, alteration, or production. This policy does not restrict cancellation or refund rights required by law, including certain shipping delays.

Eligible shipped online orders may be submitted for return within 14 days after delivery. Jewelry must be unused, unworn, unaltered, and in original condition, with all original tags attached and original packaging included. Requests require authorization through our return portal (opens in a new tab).

See the full Returns & Exchanges Policy for exclusions, return shipping requirements, and inspection procedures.

For approved voluntary returns refunded to the original payment method, the fee is 4% on orders under $500 and 7% on orders of $500 or more. Eligible returns issued as store credit do not incur a restocking fee. Standard restocking fees do not apply to confirmed ICEBYAK fulfillment errors or where a full refund is legally required. See our Return Policy for details.

A discount alone does not make an item final sale. Eligible promotional purchases follow our standard online return policy unless the product was clearly designated Final Sale before purchase. Custom and specifically altered items may have separate restrictions, subject to applicable law.

Jewelry physically resized or altered specifically at a customer's request is generally final sale when this condition was disclosed before purchase. Selecting an ordinary stocked ring-size variant does not automatically mean the piece was custom altered. Contact us before placing the order if you have questions about return eligibility.

Notify us as soon as possible, preferably within 48 hours of delivery, and provide photographs when available. We will review the issue and offer an appropriate remedy. The preferred 48-hour reporting timeframe does not eliminate rights under applicable law. Standard voluntary-return restocking fees do not apply to confirmed ICEBYAK errors.

Approved refunds are processed after the jewelry has been received and inspected. The time for funds to appear depends on your bank or payment provider. Refunds to the original payment method are subject to applicable, disclosed return fees unless an exception applies.

In-store purchases and orders designated for in-store pickup have different terms from shipped online orders. Please ask a store associate for the applicable policy before purchasing or collecting your order.

Prices and promotions may change. Previous purchases are not automatically eligible for a retroactive price adjustment when a new sale begins. Any discretionary exceptions will be communicated by our team, subject to applicable law.

Available options may include Shop Pay Installments, Affirm, and Acima where displayed at checkout or offered in-store. Eligibility, installment schedules, interest, fees, and approvals are determined by the financing provider and the particular offer. Review the provider's terms before accepting financing. Not all customers or orders qualify.

Eligible customers may be shown installment plans through Shop Pay at checkout. Available plan structures and terms vary by order and customer eligibility; check the actual checkout offer for the repayment schedule, potential interest, and disclosures. Learn more from Shop Pay's installment information (opens in a new tab).

For the security of customers and our business, some orders may require additional verification before shipment. We may contact you through the contact information provided at checkout or decline an order where we cannot safely verify or fulfill it. Any payment collected for an unfulfilled, cancelled order will be refunded as required by law. Never email passwords or complete payment-card details.

Our associated physical showroom, ParadICE Jewelers, is located inside La Gran Plaza at 4200 South Fwy, Suite 1371, Fort Worth, TX 76115. Current store hours and availability may change; contact the store before visiting if you are coming for a specific item or service.

For online order questions, email info@icebyak.com and include your order number where relevant. For returns, use the secure return portal (opens in a new tab).