Is ICEbyAK jewelry real gold?

Yes — every piece sold by ICEbyAK is 100% real solid gold, stamped and guaranteed authentic. We only sell 10K and 14K gold jewelry. We do not sell gold-plated, gold-filled, gold-bonded, or imitation gold products of any kind. ICEbyAK has been in the gold jewelry business for over 30 years and has served more than 100,000 customers — our reputation for authentic gold is the foundation of everything we do.

What is the difference between 10K and 14K gold jewelry?

10K gold contains 41.7% pure gold mixed with durable alloy metals like copper and silver. It is harder than 14K, making it ideal for everyday wear, active lifestyles, and pieces like rings and bracelets that take more impact. 10K gold has a slightly lighter yellow tone and is more affordable for the same gram weight. 14K gold contains 58.3% pure gold and has a richer, deeper yellow color. It is more valuable, more hypoallergenic, and holds better resale value. Both are real gold, both are built to last a lifetime, and both are available across our full collection at ICEbyAK. For your first chain, 10K is a great choice for value. For a richer look or investment piece, choose 14K.

Does ICEbyAK offer financing or payment plans?

Yes. ICEbyAK offers multiple flexible payment options so you can get the piece you want without paying everything upfront. We accept: • Affirm — Pay over 3–36 months with rates as low as 0% APR for qualified buyers • Shop Pay Installments — Split your purchase into 4 interest-free payments • Acima — Lease-to-own financing with no credit required Financing options are available both online at icebyak.com and in-store at our Fort Worth location , ParadICE Jewelers inside La Gran Plaza. There are no hidden fees and no prepayment penalties.

What is ICEbyAK's return policy?

ICEbyAK offers a 14-day return policy on online orders . If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange. Items must be in original, unworn condition with all tags attached. To start a return, contact our customer support team through the live chat at icebyak.com or visit us in-store at our Fort Worth location. Custom and personalized pieces may be subject to different return terms — contact us before ordering if you have questions.

Does ICEbyAK do custom jewelry?

Yes — ICEbyAK creates custom and jewelry in real 10K and 14K gold. Popular custom pieces include: • Nameplates — custom name necklaces and pendants in solid gold • Initial rings and pendants — personalized letter jewelry • Custom pendants — bring us your design or idea and we'll make it • Custom chains — specific lengths, widths, and karat combinations For custom work, visit our showroom ParadICE Jewelers inside La Gran Plaza in Fort Worth, TX, Turnaround times vary by complexity. Custom pieces are one-of-a-kind — no two are identical.

Does ICEbyAK sell diamond jewelry?

Yes — ICEbyAK carries a full collection of diamond jewelry in both natural and lab-grown diamonds. Our diamond pieces include: • Diamond pendants (men's and women's) • Diamond earrings (men's studs and women's styles) • Diamond bracelets • Diamond chains • Diamond rings All diamonds are set in real 10K or 14K solid gold settings — never plated. Lab-grown diamonds are identical in chemical composition and appearance to natural diamonds, and are available at a more accessible price point. Browse our diamond collection at icebyak.com or visit our Fort Worth showroom to view pieces in person.