Return policy

Returns & Exchanges

We want you to absolutely love your piece. If something isn’t perfect, we’ll help make it right.

✔ Free returns within 14 days (online orders) ✔ 3% restocking fee applies ✔ Engraved/Custom items are final sale

At-a-Glance

  • Window: 14 days from delivery date for online orders only.
  • Condition: Unused, original condition, with all tags/packaging.
  • Fee: 3% restocking fee on all returns.
  • How to start: Email info@icebyak.com with your order # and reason.

Return Eligibility

  • Item is unused, in original condition, with all original tags and packaging intact.
  • Return is initiated within 14 days of delivery and shipped back within that window.

How to Start a Return

  1. Email info@icebyak.com with your order number and reason for return.
  2. We’ll reply with instructions and a return authorization.
  3. Ship your item back within the 14-day window using the instructions provided.

Note: Returns must be shipped back within 14 days of receiving the item.

Important Notes

Please Note: There are NO returns or exchanges on engraved or custom products as each piece is made to order. Once an engraved/custom product goes into production, cancellations are not possible. We are not responsible for personal items accidentally returned to ICEBYAK.

  • Refund method: After inspection, refunds are issued to the original payment method minus the 3% restocking fee. (Processing times vary by bank.)
  • Condition checks: Items showing wear, alteration, or missing components may be declined or incur additional fees.
In-Store Purchases & Pick-Up Orders (different policy)

The policy for in-store and pick-up orders is different from online orders & this policy does not apply. Please check with store associates for in-store return policy

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email info@icebyak.com within 48 hours of delivery with your order number and clear photos so we can assist swiftly.