Return Policy
Returns & Exchanges
We want you to absolutely love your piece. If something isn’t perfect, submit a return request and our team will review it.
Start Your ReturnAt-a-Glance
- Window: Returns must be initiated within 14 days from delivery date for online orders only.
- Condition: Items must be unused, in original condition, with all tags attached and original packaging.
- Fee: A 4% restocking fee applies to orders under $500. A 7% restocking fee applies to orders over $500. There is no restocking fee if you choose store credit.
- How to start: Click Start Your Return and submit your order number, email, and reason for return.
Return Eligibility
- Item must be unused, in original condition, with all original tags and packaging intact.
- Return must be initiated within 14 days of delivery and shipped back within the approved return window.
How to Start a Return
- Click the Start Your Return button.
- Enter your order number, email, and return reason.
- Our team will review your request and contact you with next steps.
Note: Returns must be shipped back within the approved return window.
Important Notes
Please Note: There are no returns or exchanges on engraved or custom products, as each piece is made to order. Once an engraved/custom product goes into production, cancellations are not possible. We are not responsible for personal items accidentally returned to ICEBYAK.
- Refund method: After inspection, refunds are issued to the original payment method minus any applicable restocking fee. Processing times vary by bank.
- Condition checks: Items showing wear, alteration, damage, or missing components may be declined or incur additional fees.
In-Store Purchases & Pick-Up Orders
The policy for in-store and pick-up orders is different from online orders, and this online return policy does not apply. Please check with store associates for the in-store return policy.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, submit a return request within 48 hours of delivery and include clear photos so we can assist swiftly.
